Gopher's Rules of the Road

Please help support a safe, comfortable, and clean travel experience for all!

PLEASE DO:

Follow driver instructions
Wear your seatbelt at all times
Use cups with lids
Use headphones
Dispose of your trash
Keep pets and emotional support animals in a carrier
Respect other passengers
Wear a shirt, bottom and shoes
Practice good hygiene

TO AVOID LOSING YOUR OPPORTUNITY FOR A RIDE:

No smoking or vaping
No eating
No alcohol or drugs
No littering
No weapons or dangerous materials
No solicitation
No disruptive behavior or profanity
No driver distractions

Thank you for helping to keep the cars clean and the ride pleasant for the driver and riders!

IN ADDITION

Packages, baggage, and accessories must be placed where they will not interfere with vehicle operation or other passengers.
Baby strollers, shopping carts etc. must fold up.
Riders are responsible for loading/unloading bicycles, and for securing child passengers in their own child restraining system.

FARES

When applicable, passengers are required to pay the proper fare.

RIDER CANCELLATION AND NO-SHOW POLICY

Cancellations must be made 2 hours prior to scheduled pick-up time. Rides cancelled less than 2 hours prior to pick up will be recorded as a no-show.
If your ride isn’t cancelled, the vehicle will wait up to 10 minutes for a rider, after which it will leave and record a no-show.

WHAT HAPPENS IF I “NO-SHOW”?

Once a rider has been categorized as a no-show, they will be flagged in the system. Two or more within 3 months may result in suspension of service.

It is Gopher’s pleasure to give you a ride. In return we expect you to follow our Rider Policies.

Printed policies will also be available in the vehicle. If you have questions or concerns about our policies, contact us at rides@communityridesvt.org or 855-467-4375.