Community Rides Vermont Privacy Policy

Community Rides VT appreciates and values the trust our community members place in us. We are committed to protecting the people we serve’s private and personal information. We strive to communicate clearly what information we collect, the reasons for collecting personal information, and the ways that the information is protected.

Community Rides Vermont (CRVT) is an independent non-profit organization. Personal information is not shared with other organizations with which we are not affiliated.  Individuals can always choose not to provide CRVT with some or all personal information; however, this decision may prevent CRVT from determining eligibility and the ability to provide individuals with access to available or requested services. We will not collect your personal information without your consent.

Reasons for collecting personal information

CRVT collects personal information so that we can:

• Determine individual’s eligibility;
• Communicate with individuals about their participation in the Mobility For All program, including but not limited to follow-up about trip bookings and usage, invoices, newsletters, organizational announcements, etc.;
• Improve our services through surveys and consultation conducted directly by CRVT or by approved third parties;
• Ensure CRVT’s service use policies are followed by riders; and
• Comply with legal and insurance requirements.

Information about riders that we collect

As part of service participation, CRVT collects a variety of information about its riders. Typically, such information includes, but is not limited to:

• Contact information including your name, home address, telephone number, and email address, and the name and contact information of an emergency contact person;
• Information pertaining to eligibility, including birth date and age
• Payment information, a record of your payments, encrypted credit or debit card information, or other information that you provide so that we can collect payment;
• Employer, school, or other affiliations (such as updated information pertaining to your relationship to those businesses or organizations);
• Publicly available information.

How we collect information

CRVT primarily collects personal information directly from the individual through an intake process (verbal or online), surveys, or information that a rider directly requests a third party to send to CRVT. If we are communicating with a rider by telephone, email or any form of electronic communication, we may record such communication for quality assurance purposes or for any of the purposes listed above under “Reasons for Collecting Personal Information.” In-vehicle technology systems will provide information on vehicle usage including but not limited to driving speeds and locations.

Our use of your personal information

We treat personal information with respect for privacy. Except as disclosed in what is necessary to conduct ordinary business operations, or as specified below, CRVT will not disclose any rider’s personal information (such as but not limited to name, physical and e-mail addresses, telephone numbers, driver’s license number, birth date, social security number, bank and credit card account numbers) without the prior permission of the individual.

Our Employees’ Responsibilities: Each of our employees is responsible for maintaining the confidentiality of all personal information to which they have access. We keep our employees informed about our policies and procedures for protecting personal information, and each employee is bound by confidentiality policies outlined in CRVT’s Employee Handbook. In the course of administering service through CRVT, we may disclose information to other entities. The law permits us to disclose any or all information we have collected about individuals to entities that perform services on our behalf and to organizations with which we are affiliated. Before disclosing an individual’s information to these organizations, we require that they keep it confidential and use it only for the transactions we request.

We may also disclose any or all information in connection with contemplated or ongoing legal or administrative proceedings, a subpoena, court or administrative order, or matters involving threat of imminent harm to you or others or property, or when otherwise required by law to disclose information. In the aforementioned cases, we:

1. Seek to limit the scope of the disclosure to that which is reasonably required to fulfill the purpose of the disclosure;
2. Seek to restrict such disclosures only to appropriate authorities;
3. Undertake reasonable efforts to notify you as far in advance as reasonably possible of such a disclosure (or a request for disclosure), unless: instructed otherwise by a court or other authority with appropriate jurisdiction, or the disclosure is in connection with a criminal investigation or proceeding.

CRVT may also release information to your employer if your participation in the mobility program is coordinated, sponsored, or funded by your employer and disclosure is needed to comply with the employer’s request for information.

Protecting your personal information from unauthorized access

In Community Rides Vermont’s operations, we limit access to rider’s information to those workers who have a legitimate business reason for such access. We maintain physical, electronic, and procedural safeguards to protect personal information from access by unauthorized persons.

CRVT does not accept or transmit credit card data by email.

Aggregate and anonymous membership information

CRVT may, without seeking any individual’s prior permission, share aggregate or anonymous ridership or voluntarily-provided demographic information for the purpose of facilitating research intended to promote the public good, or to seek funding for our services.

Drafted 9/11/2023, subject to change without notice.

Website Privacy Policy

Acknowledgement and acceptance of terms

This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing www.gophervt.org, you acknowledge and fully understand the Community Rides VT Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

Information we collect and how we use it

CRVT collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.

Web server logs

When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

• Your Internet protocol address.
• The kind of browser or computer you use.
• Number of links you click within the site.
• State or country from which you accessed the site.
• Date and time of your visit.
• Name of your Internet service provider.
• Web page you linked to our site from.
• Pages you viewed on the site.

Use of cookies

CRVT may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.

CRVT reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

Personal information uses

Visitors to our website can register to purchase services. When you register, we will request some personal information such as name, address, email, telephone number, and other relevant information. If you are purchasing services, we will request financial information. Any financial information we collect is used only to bill you for the services provided. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

• To fulfill your requests for services;
• To protect ourselves from liability;
• To respond to legal process or comply with law; or
• In connection with a merger, acquisition, or liquidation of the company.

Changes to this statement

CRVT has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

Legal

CRVT maintains its website as a service to the Internet community. Access to and use of www.gophervt.org is subject to the terms and conditions set forth herein and all applicable laws. We may revise these terms and conditions from time to time by updating this posting.

This site and all of its contents including, but not limited to, all text and images (“content”) are owned and copyrighted by Community Rides Vermont, Inc. or others with all rights reserved unless otherwise noted. The content, without the express written permission of CRVT or the rightful owner, may not be distributed, downloaded, modified, edited, reused, reproduced, transmitted, performed, displayed or otherwise used by any mechanical or electronic means, except as provided herein.

Any content that is a trademark, logo, or service mark is also a registered and/or unregistered trademark of CRVT or others.

Contacting us

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us at rides@communityridesvt.org. We will use reasonable efforts to promptly respond and resolve any problem or question.

Drafted 9/11/2023, subject to change without notice.