Rider Policies
Gopher's Rules of the Road
Please help support a safe, comfortable, and clean travel experience for all!
PLEASE DO:
- Follow driver instructions
- Wear your seatbelt at all times
- Use cups with lids
- Use headphones
- Dispose of your trash
- Keep pets and emotional support animals in a carrier
- Respect other passengers
- Wear a shirt, bottom and shoes
- Practice good hygiene
TO AVOID LOSING YOUR OPPORTUNITY FOR A RIDE:
- No smoking or vaping
- No eating
- No alcohol or drugs
- No littering
- No weapons or dangerous materials
- No solicitation
- No disruptive behavior or profanity
- No driver distractions
Thank you for helping to keep the cars clean and the ride pleasant for the driver and riders!
IN ADDITION
- Packages, baggage, and accessories must be placed where they will not interfere with vehicle operation or other passengers.
- Baby strollers, shopping carts etc. must fold up.
- Riders are responsible for loading/unloading bicycles, and for securing child passengers in their own child restraining system.
- When applicable, passengers are required to pay the proper fare.
- Cancellations must be made 2 hours prior to scheduled pick-up time. Rides cancelled less than 2 hours prior to pick up will be recorded as a no-show.
- If your ride isn’t cancelled, the vehicle will wait up to 10 minutes for a rider, after which it will leave and record a no-show.
- Once a rider has been categorized as a no-show, they will be flagged in the system. Two or more within 3 months may result in suspension of service.
